Shipping and right of withdrawal
Shipping Information
The shipping costs within Germany are €4.90
Shipping costs to the EU are €8.99
Shipping within Germany usually takes 2-4 working days. Shipping abroad takes 2-8 days.
Returning purchased goods is subject to shipping costs and is possible within 14 days of purchase.
If you have any questions, you can contact info@nanaiberlin.com at any time.
Kind regards, your Nanai Berlin team
Damage and defects
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the incorrect item so that we can evaluate and correct the problem.
Payment methods
Payment by credit cards, Shop Pay, Apple Pay, Google Pay and PayPal.
Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons.
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Nanai Berlin, email: info@nanaiberlin.com) of your decision to withdraw from this contract by means of a clear statement.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We can refuse the refund until we have received the goods back.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You must bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling of them that is necessary to establish the nature, characteristics and functionality of the goods.
Exclusion or premature expiry of the right of withdrawal:
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
